These terms and conditions govern policy for Guest refunds (“Guest Refund Policy”). The Guest’s rights under this Guest Refund Policy will supersede the Host’s cancellation policy.
By using the portal of Amana Rep Limited Vacation Homes LL.C. as a Host or Guest, you are indicating that you have read and that you understand and agree to be bound by this Guest Refund Policy. 

1. Travel Issue: “Travel Issue” means any one of the following:

A.​ ​ A host of the Property (i) cancels a booking shortly before the scheduled start of the booking, or (ii) fails to provide the Guest with the reasonable ability to access the Property.

B. ​  Listing’s description or delineation of the Property is materially inaccurate with regards to:
a. Size of the Property (e.g., number and size of the bedroom, bathroom and/or kitchen or other rooms);
b. Whether the reservation for the Property is for an entire home, individual room or shared room, and whether another party, including the Host, is staying at the Property during the engagement;
c. Special amenities or features represented in the Listing are not provided or do not work, such as decks, ponds, hot baths, baths (toilet/shower/tub), kitchen (sink/kitchen range/refrigerator or major other appliances), and electrical, heating or air condition systems, or;
d. The physical location of the Property (proximity).

C. At the start of the Guest’s booking, the Property: (i) is not generally clean and sanitary (ii) contains safety or health hazards, (iii) does not include clean bedding and bathroom towels available for the Guest’s use, or (iv) has vermin or contains pets not disclosed in the Listing.

2. The Guest Refund Policy

If you are a Guest and suffer a Travel Issue, we concur, at our discretion, to either (i) reimburse you up to the amount paid by you (“Total Fees”) depending on the nature of the Travel Issue suffered, or (ii) use our reasonable efforts to find and book you another Property for any unused nights left in your booking which is reasonably comparable to the Property described in your original engagement in terms of size, rooms, features and quality. In the event of cancellation of booking without any Travel Issue, a full refund shall be yielded if the booking was cancelled 14 days or more before the date of commencement of the booking whereas no refund shall be offered if the engagement was less than 14 days before the date of commencement of the relevant booking.